Outage in Elastic Cloud

Serverless usage data is not available in Cloud Console's project page

Resolved Minor
July 14, 2025 - Started 25 days ago - Lasted 2 days
Official incident page

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Outage Details

We are aware of an issue where customers are unable to view usage data for their Serverless projects page. That data is available via an organization's usage tab. The team is investigating the problem. We will report back in an hour or sooner if appropriate
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 07/16/2025 08:11PM

We have fully resolved this issue. Customers should be able to see all usage data, including the previous data that was missing, in the cloud console page.

MONITORING 23 days ago - at 07/16/2025 11:40AM

We are still actively investigating options to recover the missing data during the duration of this incident. We will provide the next update within 24 hours, or sooner if there is a change in status.

MONITORING 24 days ago - at 07/15/2025 11:47AM

The root cause has been corrected and usage data is now displayed correctly. However, please note that some data for the period during the incident may still be missing. We are actively investigating options to recover this missing data. We will provide the next update within 24 hours, or sooner if there is a change in status.

INVESTIGATING 25 days ago - at 07/14/2025 05:14PM

We have identified the root cause and are working on a fix. The fix is expected to be deployed in the next 36 hours. We will update the status once the fix is deployed.

INVESTIGATING 25 days ago - at 07/14/2025 04:03PM

We are aware of an issue where customers are unable to view usage data for their Serverless projects page. That data is available via an organization's usage tab. The team is investigating the problem. We will report back in an hour or sooner if appropriate

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