Outage in Elastic Cloud

AWS Marketplace Signup Issues

Resolved Minor

March 28, 2023 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating an issue that affects some AWS Marketplace customers during initial signup. We will provide an update within 3 hours.

Components affected

Elastic Cloud AWS Marketplace

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 03/31/2023 04:46AM

This incident has been resolved.

MONITORING over 1 year ago - at 03/29/2023 11:32PM

All known impacted customers have been resolved. We will continue monitoring for 24h. Please reach out to https://cloud.elastic.co/support if you experience issues signing up with Elastic through AWS marketplace.

IDENTIFIED over 1 year ago - at 03/29/2023 05:44PM

The hotfix for this issue is currently being tested in QA environments. We will provide an update in the next 24 hours. In the meantime, please reach out to https://cloud.elastic.co/support if you experience issues signing up with Elastic through AWS marketplace.

IDENTIFIED over 1 year ago - at 03/28/2023 08:12PM

We have unblocked customers that have opened support cases regarding this issue. We expect a hotfix to be deployed in the next few days. In the meantime, please reach out to https://cloud.elastic.co/support if you experience issues signing up with Elastic through AWS marketplace.

IDENTIFIED over 1 year ago - at 03/28/2023 06:34PM

We have identified the root cause of the issue. We are prioritizing allowing customers that opened support cases to subscribe. We will provide another update in the next hour.

INVESTIGATING over 1 year ago - at 03/28/2023 02:40PM

We are investigating an issue that affects some AWS Marketplace customers during initial signup. We will provide an update within 3 hours.

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