Outage in Elastic Cloud

Enterprise Search small subset experiencing management difficulties

Resolved Major
April 27, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified a small subset of Enterprise Search customers are experiencing difficulties managing their application. We are taking mitigation actions in tandem with identifying the root cause.
Components affected
Elastic Cloud Enterprise Search connectivity: Azure azure-northeurope Elastic Cloud Enterprise Search connectivity: GCP asia-south1 Elastic Cloud Enterprise Search connectivity: AWS eu-west-1 Elastic Cloud Enterprise Search connectivity: GCP northamerica-northeast1 Elastic Cloud Enterprise Search connectivity: GCP europe-west2 Elastic Cloud Enterprise Search connectivity: Azure azure-eastus Elastic Cloud Enterprise Search connectivity: GCP europe-west1 Elastic Cloud Enterprise Search connectivity: Azure azure-southcentralus Elastic Cloud Enterprise Search connectivity: GCP australia-southeast1 Elastic Cloud Enterprise Search connectivity: AWS eu-central-1 Elastic Cloud Enterprise Search connectivity: GCP us-east4 Elastic Cloud Enterprise Search connectivity: GCP us-central1 Elastic Cloud Enterprise Search connectivity: Azure azure-japaneast Elastic Cloud Enterprise Search connectivity: GCP europe-west3 Elastic Cloud Enterprise Search connectivity: AWS eu-west-2 Elastic Cloud Enterprise Search connectivity: Azure azure-southeastasia Elastic Cloud Enterprise Search connectivity: AWS sa-east-1 Elastic Cloud Enterprise Search connectivity: Azure azure-westus2 Elastic Cloud Enterprise Search connectivity: GCP us-east1 Elastic Cloud Enterprise Search connectivity: AWS ap-southeast-2 Elastic Cloud Enterprise Search connectivity: GCP europe-north1 Elastic Cloud Enterprise Search connectivity: AWS eu-west-3 Elastic Cloud Enterprise Search connectivity: Azure azure-australiaeast Elastic Cloud Enterprise Search connectivity: Azure azure-eastus2 Elastic Cloud Enterprise Search connectivity: GCP us-west2 Elastic Cloud Enterprise Search connectivity: AWS us-east-2 Elastic Cloud Enterprise Search connectivity: AWS us-east-1 Elastic Cloud Enterprise Search connectivity: AWS us-west-2 Elastic Cloud Enterprise Search connectivity: AWS ap-northeast-1 Elastic Cloud Enterprise Search connectivity: Azure azure-centralus Elastic Cloud Enterprise Search connectivity: GCP southamerica-east1 Elastic Cloud Enterprise Search connectivity: GCP asia-southeast1 Elastic Cloud Enterprise Search connectivity: GCP us-west1 Elastic Cloud Enterprise Search connectivity: AWS ap-southeast-1 Elastic Cloud Enterprise Search connectivity: AWS ap-northeast-2 Elastic Cloud Enterprise Search connectivity: GCP europe-west4 Elastic Cloud Enterprise Search connectivity: AWS ca-central-1 Elastic Cloud Enterprise Search connectivity: AWS ap-east-1 Elastic Cloud Enterprise Search connectivity: GCP asia-east1 Elastic Cloud Enterprise Search connectivity: GCP asia-northeast1 Elastic Cloud Enterprise Search connectivity: Azure azure-westeurope Elastic Cloud Enterprise Search connectivity: AWS us-west-1 Elastic Cloud Enterprise Search connectivity: Azure azure-uksouth Elastic Cloud Enterprise Search connectivity: AWS ap-south-1
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/27/2023 07:30PM

We have re-enabled Enterprise Search for the subset of customers affected by this issue.

IDENTIFIED over 1 year ago - at 04/27/2023 06:28PM

We have implemented mitigation for all customers and are in the process of re-enabling Enterprise Search for the subset of customers that have been affected.

IDENTIFIED over 1 year ago - at 04/27/2023 04:37PM

We have identified a small subset of Enterprise Search customers are experiencing difficulties managing their application. We are taking mitigation actions in tandem with identifying the root cause.

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