Outage in Elastic Cloud

Deployment creation and update failures related to capacity

Resolved Major
July 22, 2023 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating failures to allocate new virtual machine capacity. Currently impact is limited to a subset of customers experiencing errors creating new deployments, or changing cluster topology and configuration. Our next update will be in one hour.
Components affected
Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-australiaeast Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS us-east-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-eastus2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-southeast-2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-northeast-2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS eu-west-3 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ca-central-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-southeastasia Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP us-west2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-northeast-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-southcentralus Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-southeast-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-south-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-westeurope Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS us-west-2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-east1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS us-east-2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS sa-east-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS eu-central-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-centralus Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP us-west1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS ap-east-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-north1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP australia-southeast1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-south1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-west4 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP southamerica-east1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP us-east1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP northamerica-northeast1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-westus2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-southeast1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-northeurope Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-eastus Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-west1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS us-west-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP us-central1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-uksouth Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS eu-west-2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-west2 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP europe-west3 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete) Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): Azure azure-japaneast Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): AWS eu-west-1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-northeast1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP us-east4
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/22/2023 09:26PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/22/2023 05:49PM

Our engineers have fixed an issue with a backend system that affected our ability to allocate new virtual machine capacity. We are currently retrying any deployment plans that failed due to this issue.

IDENTIFIED over 1 year ago - at 07/22/2023 05:10PM

Our engineers are continuing to work on implementing fixes for this issue.
Next update within one hour.

IDENTIFIED over 1 year ago - at 07/22/2023 04:06PM

The issue has been identified and a set of fixes are being implemented.
Next update within one hour.

INVESTIGATING over 1 year ago - at 07/22/2023 03:09PM

We are investigating failures to allocate new virtual machine capacity. Currently impact is limited to a subset of customers experiencing errors creating new deployments, or changing cluster topology and configuration. Our next update will be in one hour.

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