Outage in Elastic Cloud

Issues Enabling APM During Deployment Creation in 8.19.0 and 9.1.0

Resolved Major
August 04, 2025 - Started 4 days ago - Lasted 3 days
Official incident page

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Outage Details

We're currently investigating an issue where the APM endpoint is not available (greyed out) when creating deployments on versions 8.19.0 and 9.1.0. Initial findings indicate that APM Server is throwing errors during the provisioning process, which may impact user ability to enable APM in affected versions. Our engineering teams are actively investigating the root cause and implementing mitigation steps. We'll provide an update as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 08/07/2025 08:27PM

We have released new versions (8.19.1 and 9.1.1) to address the cause. New deployments may use these versions, or existing deployments may upgrade to them.

Existing deployments already using these versions can use the mitigation available. For details, please refer to our Knowledge Base article:

Mitigation steps (Elastic Cloud account required): https://support.elastic.co/knowledge/40e6b9d4

IDENTIFIED 2 days ago - at 08/06/2025 02:03PM

A fix has been identified and is being validated. Once verified, a new release will be made available.

An update will be provided when the release is available.

IDENTIFIED 4 days ago - at 08/04/2025 05:08PM

We have delisted versions 8.19.0 and 9.1.0, preventing new deployments and/or upgrades from using these versions. Existing deployments already using these versions can use the mitigation available. For details, please refer to our Knowledge Base article:

Mitigation steps(Elastic Cloud account required): https://support.elastic.co/knowledge/40e6b9d4

Work continues on a broader fix. New updates will be provided as progress is made.

IDENTIFIED 4 days ago - at 08/04/2025 11:03AM

We have identified the root cause of the issue affecting APM availability when creating new deployments in versions 8.19.0 and 9.1.0. APM Server encounters an error during provisioning, which results in the APM endpoint being unavailable.

A mitigation is available for users who have already upgraded. For details, please refer to our Knowledge Base article:

Mitigation steps(Elastic Cloud account required): https://support.elastic.co/knowledge/40e6b9d4

We are working on a broader fix and will continue to provide updates as progress is made.

INVESTIGATING 4 days ago - at 08/04/2025 10:53AM

We're currently investigating an issue where the APM endpoint is not available (greyed out) when creating deployments on versions 8.19.0 and 9.1.0. Initial findings indicate that APM Server is throwing errors during the provisioning process, which may impact user ability to enable APM in affected versions.

Our engineering teams are actively investigating the root cause and implementing mitigation steps. We'll provide an update as soon as more information becomes available.

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