Outage in Elastic Cloud

Investigating Issues with Deployment Creation and Scaling in GCP Region us-central1

Major
July 27, 2025 - Started about 6 hours ago
Official incident page

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Outage Details

We are currently investigating an issue that is primarily affecting new deployment creations for some customers on Google Cloud Platform. Existing deployments remain operational; however, there is a potential for impact to scaling operations which we are actively investigating. Our engineering teams are working to identify the root cause and restore full functionality. We will provide a further update within 60 minutes, or sooner if we have significant new information.
Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 07/27/2025 10:05AM

A fix has been implemented across all affected clusters, and we keep monitoring the situation closely. Initial observations indicate that services related to project creation and scaling are returning to normal operation.

We will continue to monitor the situation for stability and provide an update if there are any new developments.

INVESTIGATING about 3 hours ago - at 07/27/2025 09:35AM

We have a candidate fix in a testing environment where we have successfully applied it to the first set of affected clusters. We have confirmed that project creation and scaling are now functioning. The rollout of the fix to the remaining impacted environments is ongoing, and we will continue to monitor the situation closely.

We will provide our next update within 60 minutes, or as soon as we have a significant development.

INVESTIGATING about 4 hours ago - at 07/27/2025 07:53AM

We have identified the root cause of the issue affecting deployment creation and scaling on Google Cloud Platform, which is related to a recent automated infrastructure update from our cloud provider. A mitigation plan has been identified, and our teams are coordinating to apply it across the affected clusters. We have also taken steps to prevent further impact.

We will provide another update within 60 minutes with more details on the timeline for resolution.

INVESTIGATING about 6 hours ago - at 07/27/2025 06:32AM

We are currently investigating an issue that is primarily affecting new deployment creations for some customers on Google Cloud Platform. Existing deployments remain operational; however, there is a potential for impact to scaling operations which we are actively investigating. Our engineering teams are working to identify the root cause and restore full functionality.

We will provide a further update within 60 minutes, or sooner if we have significant new information.

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