Outage in Elastic Cloud

Degraded Deployment Orchestration in GCP Singapore

Resolved Major
August 22, 2024 - Started 4 months ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently investigating an issue with the deployment orchestration in GCP Singapore (asia-southeast1). Running deployments are still working fine, but customers can experience slowness or failed creation of new deployments, updates to deployments or terminations. We will provide an update in the next 30 minutes.
Components affected
Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-southeast1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-northeast1 Elastic Cloud Deployment orchestration (Create/Edit/Restart/Delete): GCP asia-south1
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/23/2024 12:06PM

The incident has been resolved. We have not observed any network connectivity problems in the last 6+ hours.

IDENTIFIED 4 months ago - at 08/22/2024 04:51PM

We have identified an underlying network connectivity issue with elevated level of packet loss and significantly increased latency.
We are working with our cloud service providers towards resolving these underlying network issues.

We will provide an update within the next 2 hours or earlier if the situation has changed.

INVESTIGATING 4 months ago - at 08/22/2024 02:40PM

We are currently investigating an issue with the deployment orchestration in GCP Singapore (asia-southeast1), GCP Mumbai (asia-south1) and GCP Tokyo (asia-northeast1). Running deployments are still working fine, but customers can experience slowness or failed interactions for the creation of new deployments, updates to deployments or terminations of deployments.

We will provide an update in the next hour.

INVESTIGATING 4 months ago - at 08/22/2024 02:01PM

We are currently investigating an issue with the deployment orchestration in GCP Singapore (asia-southeast1). Running deployments are still working fine, but customers can experience slowness or failed creation of new deployments, updates to deployments or terminations.
We will provide an update in the next 30 minutes.

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