Outage in Elastic Cloud

AWS Marketplace Signups Unavailable

Resolved Major
February 28, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue where our AWS Marketplace listing has been removed. We are investigating and engaging with AWS Support. We believe there is no impact to subscribed accounts, but new customers are not able to sign up through the marketplace. We will post an update in an hour, or sooner if new information is available.
Components affected
Elastic Cloud AWS Marketplace
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/01/2025 02:11AM

This issue has been resolved.

IDENTIFIED about 2 months ago - at 03/01/2025 12:31AM

We have identified the cause of the issue and are engaged with AWS support to resolve it. We confirmed that there is no impact to accounts with existing subscriptions.

We will post an update in four hours, or sooner if new information is available.

INVESTIGATING about 2 months ago - at 02/28/2025 11:37PM

We have identified an issue where our AWS Marketplace listing has been removed. We are investigating and engaging with AWS Support. We believe there is no impact to subscribed accounts, but new customers are not able to sign up through the marketplace. We will post an update in an hour, or sooner if new information is available.

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