Outage in Elastic Cloud

Past Due Invoice Emails Incorrectly Sent

Resolved Major
May 02, 2025 - Started 22 days ago - Lasted about 11 hours
Official incident page

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Outage Details

We are aware of an issue that caused some credit card customers to receive a "Past Due Invoice" email for their May 1 invoice, despite a successful payment. This email was sent in error and does not indicate that successfully paid invoices will be charged again. We have identified the root cause and are working with a vendor to understand options to prevent its recurrence. We apologize for the inconvenience.
Components affected
Elastic Cloud Email notifications
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 05/02/2025 08:04PM

We are aware of an issue that caused some credit card customers to receive a "Past Due Invoice" email for their April 1 invoice, despite a successful payment. This email was sent in error and does not indicate that successfully paid invoices will be charged again. We have identified the root cause and are working with a vendor to understand options to prevent its recurrence. We apologize for the inconvenience.

IDENTIFIED 22 days ago - at 05/02/2025 09:16AM

We are aware of an issue that caused some credit card customers to receive a "Past Due Invoice" email for their May 1 invoice, despite a successful payment.
This email was sent in error and does not indicate that successfully paid invoices will be charged again.
We have identified the root cause and are working with a vendor to understand options to prevent its recurrence. We apologize for the inconvenience.

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