Outage in Elastic Cloud

Elastic Support Portal unavailable

Resolved Major

September 16, 2026 - Started about 9 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

The Elastic Support Portal experienced an outage lasting approximately 2.4 hours, during which some customers were unable to access the portal. Elastic worked with their provider to investigate and restore access. The portal recovered and the incident was resolved after a 30-minute monitoring period confirmed stability.

We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate. If you need to contact support in the meantime, please contact support@elastic.co.

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Latest Updates ( sorted recent to last )

RESOLVED about 7 hours ago - at 09/16/2026 03:38PM

The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.

MONITORING about 8 hours ago - at 09/16/2026 02:49PM

We are seeing signs of recovery on the Elastic Support Portal, and customers should now be able to access as normal. We will continue monitoring for 30 minutes before marking this incident as resolved.

INVESTIGATING about 9 hours ago - at 09/16/2026 01:17PM

We are currently aware that some customers may be unable to access the Elastic Support Portal at this time. We are working with our provider to investigate.

If you need to contact support in the meantime, please contact support@elastic.co.

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