Outage in Elastic Cloud
Kibana access restored for UI-assigned Organization Owners on Hosted deployments
Resolved MajorIncident Report
Summary AI Generated
**Elastic Cloud experienced a 21-hour incident where a bug in the permissions management UI blocked Organization Owners with Cloud Console, Elasticsearch, and Kibana access from accessing Kibana on Hosted Deployments.** The root cause was identified as a permissions management bug affecting role-based access. The issue was resolved by deploying a fix to production and applying a data correction to affected accounts, fully restoring Kibana access.
We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.
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Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 09/10/2026 10:31PM
This incident has been resolved.
MONITORING
1 day ago - at 09/10/2026 09:51AM
Update: The fix has been deployed to production and we have applied a data correction to affected accounts, restoring Kibana access for impacted users. We are monitoring to confirm full resolution.
IDENTIFIED
1 day ago - at 09/10/2026 06:03AM
Update: This incident is still ongoing and we are continuing to investigate.
IDENTIFIED
1 day ago - at 09/10/2026 01:30AM
We have identified and are in the process of fixing+mitigating a bug in our permissions management UI that is prevents users with the Organisation Owner role and Cloud Console, Elasticsearch, and Kibana access from accessing Kibana in Hosted Deployments.
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