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Outage in Elastic Cloud

Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch output

Major
September 09, 2026 - Started 2 days ago
Official incident page

Incident Report

We've identified a bug in Fleet Server 9.5.3 (also present in 9.4.6) that can cause Elastic Agents to crash-loop and go offline when Fleet pushes a configuration update, including enrollment, a policy change, or a routine revision bump. This only affects policies that use Fleet's remote Elasticsearch output feature. Recommendation: If you use Fleet's remote Elasticsearch output, do not upgrade to 9.5.3 or 9.4.6 until a fixed version is available. If you're already on an affected version and experiencing agent check-in failures, contact Support for remediation steps. A fix has been merged and will ship in the next 9.5.x and 9.4.x releases. Known Issue documentation: fleet-server#7791, elastic-agent#16542.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 3 hours ago - at 09/11/2026 04:00PM

We have patched Fleet Server versions 9.5.3 and 9.4.6 with corrected releases deployed as of September 10, 2026 at 21:20 UTC.

- Upgrading to the current 9.4.6 or 9.5.3 releases will not be affected by this bug as the updated release contains the fix.
- If you upgraded to 9.4.6 or 9.5.3 before 21:20 UTC on 10 September 2026, perform the following mitigation:
1. Force restart the Integration Server component of you affected deployment
2. Run cleanup procedures on affected Elastic Agents (see https://support.elastic.co/knowledge/bee1c75c) — required if agents failed to check in or remained offline after the Integration Server restart

IMPORTANT: The patched Fleet Server is not available outside Elastic Cloud Enterprise (ECE) Stack Packs and Elastic Cloud Hosted (ECH).

IDENTIFIED about 4 hours ago - at 09/11/2026 02:25PM

We have patched Fleet Server versions 9.5.3 and 9.4.6 with corrected releases deployed as of September 10, 2026 at 21:20 UTC.

- Upgrading to the current 9.4.6 or 9.5.3 releases will not be affected by this bug as the updated release contains the fix.
- If you upgraded to 9.4.6 or 9.5.3 before 21:20 UTC on 10 September 2026, perform the following mitigation:
1. Force restart the Integration Server component of you affected deployment
2. Run cleanup procedures on affected Elastic Agents (see https://support.elastic.co/knowledge/bee1c75c) — required if agents failed to check in or remained offline after the Integration Server restart

IDENTIFIED 2 days ago - at 09/09/2026 08:44PM

We've identified a bug in Fleet Server 9.5.3 (also present in 9.4.6) that can cause Elastic Agents to crash-loop and go offline when Fleet pushes a configuration update, including enrollment, a policy change, or a routine revision bump. This only affects policies that use Fleet's remote Elasticsearch output feature.

Recommendation: If you use Fleet's remote Elasticsearch output, do not upgrade to 9.5.3 or 9.4.6 until a fixed version is available. If you're already on an affected version and experiencing agent check-in failures, contact Support for remediation steps.

A fix has been merged and will ship in the next 9.5.x and 9.4.x releases. Known Issue documentation: fleet-server#7791, elastic-agent#16542.

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