Push Notification Failures

We have completed in rolling out our fix for these Android push notification failures. Since 18:05 UTC, our logging indicates we are no longer encountering issues processing push notifications for Android drivers.

During this time period, the push notifications for iOS drivers should have been unaffected.

Thank you again for your patience.

We have implemented a solution across affected customers and are continuing to monitor the push notification issues.

If you continue to receive reports from drivers not receiving push notifications, please reach out to us at support@eleostech.com

We are continuing to test our potential solution to fix these push notification issues, we will follow up once we have verified this solution works and is in place.

We believe we have identified the root cause of these push notification failures and we are working to implement a possible solution. Thank you again for your patience, we apologize for the disruption. We will update once we have confirmed the solution.

As we continue to dig into the root cause, our logging indicates that roughly 10 percent of Android users may not be receiving push notifications. At this point, we still believe iOS to be unaffected.

We are still investigating the root cause and will continue to provide updates as we learn more. Thank you for your continued patience.

We appreciate your patience while we dig into this issue. We are still investigating the root cause and will continue to provide updates as we learn more.

We are continuing to investigate this issue, we will provide another update within the next 30 minutes.

We have received reports of push notifications not being sent to Android devices. We are actively investigating.