Degraded platform performance

The platform continues to remain stable and responsive since 16:30 UTC. During the period of the incident, from 16:10 to 16:30 UTC, a minority of App Manager pages failed to load, but the mobile app experience was largely unaffected as failed requests (such as completing workflow actions, sending messages, and uploading documents) were retried automatically.

We're sorry for the impact this had on your business.

The platform has remained stable and responsive since 16:30 UTC. We're continuing to monitor for degraded performance.

Since 16:30 UTC, response times have returned to their normal level. We're still investigating the cause and monitoring. We'll update if system performance begins to degrade again.

We're investigating degraded performance and slow response times from platform endpoints and services, beginning at 16:08 UTC. This is affecting the platform API, mobile apps, and App Manager. Despite the degraded performance, our systems are functioning and returning successful responses.