Monitoring Indicated Problem

Our systems have remained stable and we have not observed a recurrence of degraded performance. We'll continue to monitor our systems as usual.

We're actively working to identify the root cause of the degraded performance that has affected our systems. We have confirmed that it is not related to the update we rolled back on Monday, Sept. 23.

We know you and your drivers rely on our systems, and we're working to ensure they continue to work smoothly. We're sorry for the impact this has on your business.

The system remains operational; customers and drivers should not be experiencing delays.

Out of an abundance of caution, we're continuing to actively monitor system performance. If we observe future performance degradation, we'll update here.

Around 16:30 UTC our system response times returned back to normal levels, we will continue to monitor and provide updates.

Beginning at 15:45 UTC, our systems indicated increased response times and latency when mobile apps and customer web services interact with our systems. Requests to our systems are succeeding despite the increase in delay.

Drivers and App Manager users will experience slowness. No driver data is lost; any requests that take too long to complete will be retried.

We're currently seeing these delays recover, and we'll continue to update.

Our monitoring indicates a problem with our systems. We’re investigating and will provide more information on impact as soon as possible.