Outage in Elevate

Outage - Southern Montrose Area

Resolved Major
May 22, 2025 - Started 6 days ago - Lasted about 8 hours
Official incident page

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Outage Details

The Elevate NOC has been made aware of an outage impacting the Southwestern Montrose Area. Fiber damage is suspected. Updates regarding this outage will be posted here as they become available. Thank you for your patience as we investigate this issue.
Components affected
Elevate Montrose
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 05/22/2025 10:45PM

This incident has been resolved.

IDENTIFIED 6 days ago - at 05/22/2025 09:01PM

DMEA/Elevate field crews are continuing to work on restoring services related to this outage event. Further updates will be posted as they become available. The current ETR is now 5:00 PM. Thank you for your patience.

IDENTIFIED 6 days ago - at 05/22/2025 08:02PM

DMEA/Elevate field crews are continuing to work on restoring services related to this outage event. Further updates will be posted as they become available. The current ETR is still 4:00 PM. Thank you for your patience.

IDENTIFIED 6 days ago - at 05/22/2025 06:13PM

DMEA/Elevate field crews continue to work towards full service restoration. Our estimated time for completed repairs is 4:00 PM this afternoon. Apologies for the inconvenience this event has caused, and thank you for your patience as our crews work through this damage event.

IDENTIFIED 6 days ago - at 05/22/2025 04:21PM

DMEA/Elevate field crews have located fiber damage, and restoration efforts are underway. Thank you for your patience as our crews work through this damage event.

INVESTIGATING 6 days ago - at 05/22/2025 02:58PM

The Elevate NOC has been made aware of an outage impacting the Southwestern Montrose Area. Fiber damage is suspected. Updates regarding this outage will be posted here as they become available. Thank you for your patience as we investigate this issue.

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