Suspected Fiber Damage - Cimarron Area

Per our latest repair crew report, affected services have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for the time being. Thank you for your patience as we worked towards a resolution. Please reach out via our 24-hour tech support line if you are continuing to experience related service issues.

Elevate Tech Support = 1-844-386-8744

Elevate crews continue to work on restoration efforts. Current service restoration estimates place us at the end of the day today. Thank you for your continued patience as our crews work to resolve this outage event.

Power and fiber restoration efforts are still underway. The assessed damage is extensive, and we don't have an estimated time of full service restoration just yet. We appreciate your continued patience. Field Operations continue to work diligently and will provide updates as soon as they have them.

DMEA field crews continue to repair power-related infrastructure. Elevate crews are on site awaiting completion of the power work to start restoring Elevate services. We thank you for your continued patience while working through this outage event.

Field crews have reported that the Kinikin Fire is contained to the capacity where they can now safely begin restoration efforts, and DMEA teams are preparing to begin repair work. Power-related work is expected to continue through the night, and Elevate crews are expected to begin fiber repair work at first light once the electric work has been completed. A big thank you to emergency response teams, and of course, thank you for your patience as our field crews safely navigate this outage event.

Fire-related damage has been confirmed. Elevate and DMEA personnel are on-site, but they cannot begin damage assessment and repairs until they are cleared for safe access by emergency personnel. No ETR at this time. Thank you for your patience as we work through this outage event.

The Elevate NOC has been made aware of an outage event impacting Cimarron area subscribers. Fiber damage is suspected, and field crews are en route to investigate and repair. Updates regarding this outage will be posted here as they become available.