Outage in Elevate

Service Outage - Hotchkiss

Resolved Major

February 09, 2026 - Started 3 months ago - Lasted about 7 hours
Official incident page

Incident Report

The Elevate Network Operations Center (NOC) has identified a service outage affecting the Hotchkiss area. Approximately 100 subscribers are currently without service. Our field crews are en route to investigate and begin repairs. Updates will be provided here as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.

Components affected

Elevate Phone Elevate TV Elevate Hotchkiss

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 02/10/2026 01:19AM

This incident has been resolved.

MONITORING 3 months ago - at 02/09/2026 09:08PM

A fix has been implemented, and all impacted customers are back online as of this time. We will continue to monitor the situation until the end of the day. Thank you for your patience.

IDENTIFIED 3 months ago - at 02/09/2026 08:00PM

Elevate field crews have identified a damaged fiber path, and repairs are underway.

INVESTIGATING 3 months ago - at 02/09/2026 06:33PM

The Elevate Network Operations Center (NOC) has identified a service outage affecting the Hotchkiss area. Approximately 100 subscribers are currently without service.

Our field crews are en route to investigate and begin repairs. Updates will be provided here as new information becomes available. We appreciate your patience as we work to restore service as quickly as possible.

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