Delayed Device Statistics and Events

Dear emnify Customers,

The incident has been resolved and normal processing of device events and statistics has been fully restored.

In case you are still having issues, please reach out to our Support Team via our help center.


Kind regards,
emnify Support Team

We have completed the cleanup of duplicate data and the reprocessing of metrics. All reports containing device events and data usage now accurately reflect the correct values.

We will continue to monitor and provide an update accordingly.


Kind regards,
emnify Support Team

Statistics has been reprocesed up until and including April 7th. We will further continue with the remaining days tomorrow.
Thanks for your patience.

We are currently in the process of cleaning up duplicated data and will proceed with reprocessing the metrics upon completion.

We will publish a new update as soon as possible.


Kind regards,
emnify Support Team

Our further investigation indicates that device statistics and reports prior to 19:30 UTC may incorrectly show a higher number of events or data usage than actually occurred. Currently reported data consumption may also be inaccurate, either higher or lower than the actual usage.

We will recalculate any duplicated or inaccurate data and provide another update as soon as we have more details.


Kind regards,
emnify Support Team

We have observed that device data traffic and event counts displayed on the Portal may appear higher than they actually were. Additionally, sections such as "Live Usage," "CDRs," and "Network Activity" may not reflect the most recent activity or data consumption.

Once the issue is resolved by our cloud provider, we will recalculate any duplicated or inaccurate data as needed.

Please note that the Data Streamer service remains unaffected, and events displayed via the Portal and API do not contain duplicates.

Kind regards,
emnify Support Team

We have identified an issue on our cloud provider's side. We have reached out to them and we are currently waiting for a fix to be applied.

We will provide updates as soon as more information becomes available.

We are continuing to investigate this issue.

Dear emnify Customer,

We are experiencing degraded performance while processing data traffic and events of devices since 18:41 UTC. Portal and API may not display the most recent device activities and data consumption.

We are working on resolving the issue and an update will be provided shortly.


Kind regards,
emnify Support Team