Outage in EMnify

Service degradation - Orange / Senegal

Resolved Minor

May 21, 2025 - Started 11 months ago - Lasted about 10 hours
Official incident page

Incident Report

Dear emnify customer, We are currently investigating a service degradation affecting Orange Senegal. Devices attempting to connect to this network may experience issues. We will provide an update shortly.

Components affected

EMnify Network Connectivity - Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/22/2025 07:10AM

The incident has been resolved and the service is operational. In case you are still experiencing issues, please submit a request to our Customer Support team.

MONITORING 11 months ago - at 05/22/2025 05:38AM

The service with Orange Senegal has been restored, and devices have begun to recover connectivity.

We will continue to monitor the situation closely.

IDENTIFIED 11 months ago - at 05/21/2025 09:27PM

We can confirm ongoing connectivity issues (2G/3G/4G) with Orange Senegal, currently affecting devices roaming on this network.

We have reached out to the operator and are awaiting the implementation of a fix.

INVESTIGATING 11 months ago - at 05/21/2025 09:19PM

Dear emnify customer,

We are currently investigating a service degradation affecting Orange Senegal. Devices attempting to connect to this network may experience issues.

We will provide an update shortly.

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