Outage in EMnify

Service degradation - Tigo / Colombia

Resolved Minor
May 29, 2025 - Started 10 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear emnify customers, We monitored service degradation affecting 2G and 3G service with Tigo Colombia between 04:22 and 05:37 UTC today. As of writing, we can see that the traffic is starting to go back to normal while our tests are yielding successful results. We will closely monitor the situation. Kind regards, emnify Support Team
Components affected
EMnify Network Connectivity - Central and South America & Caribbean
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 05/29/2025 08:26AM

The incident has been resolved.

In case you are still experiencing issues with Tigo Colombia, please submit a request to our Customer Support team.

MONITORING 10 days ago - at 05/29/2025 06:05AM

Dear emnify customers,

We monitored service degradation affecting 2G and 3G service with Tigo Colombia between 04:22 and 05:37 UTC today. As of writing, we can see that the traffic is starting to go back to normal while our tests are yielding successful results.

We will closely monitor the situation.

Kind regards,
emnify Support Team

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