Device Connectivity Issue

Dear emnify Customers,

The incident has been resolved. Current metrics indicate that operations have returned to normal. A detailed incident report will be published in the coming days.

In case you are still having issues, please reach out to our Support Team via our Help Center.


Kind regards,
emnify Support Team

Dear emnify Customers,

We are seeing that the majority of devices have recovered. Continuous monitoring is ongoing, and we will provide further updates as they become available.


Kind regards,
emnify Support Team

Dear emnify Customers,

We’ve implemented changes and are now seeing a significant increase in the number of devices recovering. Monitoring continues to ensure full restoration.

We’ll provide further updates as recovery progresses.


Kind regards,
emnify Support Team

Dear emnify Customers,

A fix has been deployed by our engineering team. While we are observing devices beginning to reconnect, the full recovery across all deployed devices is taking longer than initially anticipated. Please rest assured that we are actively monitoring the situation and working to ensure complete restoration as quickly as possible.

Thank you for your continued patience and understanding.


Kind regards,
emnify Support Team

Dear emnify Customers,

We have identified the issue and implemented a fix. We are now seeing devices begin to reconnect.

Further updates will be provided shortly.

Kind regards,
emnify Support Team

Dear emnify Customers,

We are currently investigating device connectivity issues. We are working on resolving the issue and an update will be provided shortly.

Kind regards,
emnify Support Team