Outage in EMnify

Issues when updating the device status via portal/API

Resolved Minor
September 16, 2025 - Started 1 day ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear emnify Customers, We have observed issues with the endpoint API over the past few days. Please be advised that updating the device status to disabled through the API and portal may also lead to the suspension of the SIM. We have implemented a fix and are diligently monitoring the situation. Kind regards, emnify Support Team
Components affected
EMnify API
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/16/2025 12:01PM

This incident has been resolved.

Should you continue to experience any issues, please do not hesitate to contact our Customer Support Team through the help center.

MONITORING 1 day ago - at 09/16/2025 11:40AM

We are actively monitoring the results.

IDENTIFIED 1 day ago - at 09/16/2025 11:17AM

Dear emnify Customers,

We have observed issues with the endpoint API over the past few days. Please be advised that updating the device status to disabled through the API and portal may also lead to the suspension of the SIM.

We have implemented a fix and are diligently monitoring the situation.

Kind regards,
emnify Support Team

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