Outage in EMnify
Degradation in processing of portal/data streamer events and device usage statistics
Resolved MinorIncident Report
Summary AI Generated
EMnify experienced a 3.5-hour degradation in processing portal and API events, causing outdated data reporting from 20:05 UTC and preventing the Data Streamer from delivering data. The Data Analytics component was affected, impacting device usage statistics and event processing across the platform. The issue was identified and fixed, with all data successfully backfilled once the incident was resolved.
Dear emnify Customers,
We are investigating an issue related to the processing of events and usage data. As a result, the portal and API report outdated data from 20:05 UTC. Also, the emnify Data Streamer is currently unable to deliver data.
We are working on resolving the issue, and an update will be provided shortly.
Kind regards,
emnify Support Team
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 03/05/2026 12:53AM
This incident has been resolved and all data has been successfully backfilled.
If you continue to experience any issues, please contact our Customer Support team via the help center.
MONITORING
12 days ago - at 03/04/2026 09:58PM
We continue to see that the events data and usage statistics are finally catching up. We expect all data to be backfilled within the next 2 hours.
We will continue to monitor closely.
IDENTIFIED
12 days ago - at 03/04/2026 09:32PM
We have identified the issue and implemented a fix. We are now seeing new events being delivered.
We will continue to monitor closely.
INVESTIGATING
12 days ago - at 03/04/2026 09:24PM
Dear emnify Customers,
We are investigating an issue related to the processing of events and usage data. As a result, the portal and API report outdated data from 20:05 UTC. Also, the emnify Data Streamer is currently unable to deliver data.
We are working on resolving the issue, and an update will be provided shortly.
Kind regards,
emnify Support Team
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