Outage in EmploymentHero
Payroll - A small number of NZ Pay runs stuck/not loading
Resolved MinorIncident Report
Summary AI Generated
EmploymentHero experienced a payroll issue where pay runs were stuck or not loading for fewer than 10 New Zealand customers. Engineers investigated and worked to remediate the affected customers while preventing additional impact. The incident was resolved after 3.7 hours.
Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers.
We will provide an update in 20 minutes.
Thank you.
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Latest Updates ( sorted recent to last )
RESOLVED
about 19 hours ago - at 04/13/2026 07:14AM
This incident has been resolved.
IDENTIFIED
about 22 hours ago - at 04/13/2026 04:32AM
Work is ongoing to remediate the currently impacted customers.
INVESTIGATING
about 22 hours ago - at 04/13/2026 04:25AM
Our engineers are currently working on remediating the existing customers impacted but can confirm that no additional customers will be impacted by this issue.
INVESTIGATING
about 22 hours ago - at 04/13/2026 03:53AM
Our engineers are still investigating the issue.
Thank you for your patience.
INVESTIGATING
about 23 hours ago - at 04/13/2026 03:34AM
Our engineers are currently investigating an issue impacting pay runs for a small (less than 10) number of NZ customers.
We will provide an update in 20 minutes.
Thank you.
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