Outage in EmploymentHero
HR - HR system notifications not sending
Resolved MinorIncident Report
Summary AI Generated
EmploymentHero's HR platform experienced a 2.9-hour outage affecting critical notifications including password resets, invitations, workflows, and payroll admin notifications. The incident impacted the secure.employmenthero.com service, preventing users from receiving essential HR system communications. Engineers resolved the issue and processed the backlogged notifications, though some users experienced minor delays during recovery.
Our engineers are currently investigating an issue impacting HR platform notifications including:
- Password resets
- Invitations
- Workflows
- Payroll admin notifications
We apologise for the inconvenience.
Components affected
EmploymentHero secure.employmenthero.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 06/01/2026 04:22AM
This incident has been resolved.
INVESTIGATING
6 days ago - at 06/01/2026 03:56AM
The majority of the backlogged notifications have now processed, though customers may continue to experience a small delay whilst our engineers continue to address root cause.
Thank you for your patience.
INVESTIGATING
6 days ago - at 06/01/2026 01:30AM
Our engineers are currently investigating an issue impacting HR platform notifications including:
- Password resets
- Invitations
- Workflows
- Payroll admin notifications
We apologise for the inconvenience.
Latest EmploymentHero outages
HR - Platform slowness / intermittent error 500s - 6 days ago
HR - Platform performance degraded. - 12 days ago
HR - Platform Outage - about 1 month ago
Degraded Payroll Platform Performance - about 1 month ago
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