Outage in EmploymentHero
Managers/Admins not able to create timesheets on behalf of employees
Resolved MajorIncident Report
Summary AI Generated
Managers, Admins, and Owners on EmploymentHero were unable to create timesheets on behalf of employees for approximately 1.2 hours on August 18, 2026. The issue affected secure.employmenthero.com, though employees could still submit their own timesheets directly via web or mobile app throughout the incident. The root cause was identified and a fix was implemented, with the incident fully resolved at 11:18 AM AEST.
We are currently investigating an issue that prevents Managers, Admins, and Owners from creating timesheets on behalf of their direct reports.
Workaround: Direct employee timesheet creation remains fully operational. Employees can submit their own timesheets via web or the mobile app as normal.
Our engineering team is actively working on a fix. We will post additional updates here as soon as new details are available.
Components affected
EmploymentHero secure.employmenthero.comTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/18/2026 01:18AM
This incident has been resolved.
IDENTIFIED
3 days ago - at 08/18/2026 12:45AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 08/18/2026 12:08AM
We are currently investigating an issue that prevents Managers, Admins, and Owners from creating timesheets on behalf of their direct reports.
Workaround: Direct employee timesheet creation remains fully operational. Employees can submit their own timesheets via web or the mobile app as normal.
Our engineering team is actively working on a fix. We will post additional updates here as soon as new details are available.
Latest EmploymentHero outages
Pay Runs not loading employee data - about 1 month ago
Service disruption on onboarding step - Banking details (Australia HR and Payroll customers). - about 2 months ago
HeroClear Super Batch Creation - Service Disruption - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
