Outage in EmploymentHero
Personnel CSV import errors
Resolved MajorIncident Report
Summary AI Generated
**Employment Hero – Personnel CSV Import Errors** A bug affecting the additional worksites fields column caused Employee CSV imports on secure.employmenthero.com to fail for approximately 73 hours. Manual employee updates and existing platform data remained unaffected throughout the incident. The issue was identified, patched, and fully resolved on 4 September 2026.
Employee CSV imports are temporarily unavailable due to an identified issue. We are working on a resolution now. Manual employee updates and existing platform data remain fully operational.
Components affected
EmploymentHero secure.employmenthero.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 09/04/2026 05:41AM
This incident has been resolved.
IDENTIFIED
21 days ago - at 09/03/2026 04:45AM
We are continuing to work on a fix for the Personnel CSV import issue. In the meantime, please avoid using the additional worksites fields column during imports. We will provide another update once we have further progress to share.
IDENTIFIED
23 days ago - at 09/01/2026 08:09AM
We have narrowed the cause to additional worksites fields during the import, avoid using this column during imports while we continue patch the issue.
IDENTIFIED
23 days ago - at 09/01/2026 04:46AM
Employee CSV imports are temporarily unavailable due to an identified issue. We are working on a resolution now. Manual employee updates and existing platform data remain fully operational.
Latest EmploymentHero outages
Problems related to Pay Runs - 22 days ago
Managers/Admins not able to create timesheets on behalf of employees - about 1 month ago
Pay Runs not loading employee data - 2 months ago
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