Outage in EmploymentHero
Personnel CSV import errors
Major
September 01, 2026 - Started 3 days ago
Official incident page
Official incident page
Incident Report
Employee CSV imports are temporarily unavailable due to an identified issue. We are working on a resolution now. Manual employee updates and existing platform data remain fully operational.
Components affected
EmploymentHero secure.employmenthero.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 21 hours ago - at 09/03/2026 04:45AM
We are continuing to work on a fix for the Personnel CSV import issue. In the meantime, please avoid using the additional worksites fields column during imports. We will provide another update once we have further progress to share.
IDENTIFIED
3 days ago - at 09/01/2026 08:09AM
We have narrowed the cause to additional worksites fields during the import, avoid using this column during imports while we continue patch the issue.
IDENTIFIED
3 days ago - at 09/01/2026 04:46AM
Employee CSV imports are temporarily unavailable due to an identified issue. We are working on a resolution now. Manual employee updates and existing platform data remain fully operational.
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