Outage in EmploymentHero
Pay Runs not loading employee data
Resolved MajorIncident Report
Summary AI Generated
**EmploymentHero – Pay Runs Not Loading Employee Data** A major incident lasting approximately 2 hours prevented employee data from loading within pay runs in EmploymentHero. The issue affected businesses where a leave category had been deleted but was still referenced within an active pay run, causing the pay run to fail to load. The incident was resolved on 21 July 2026, with a temporary workaround of restoring the deleted leave category available during the outage.
We are aware of instances where employee data is not loading in the pay run and are looking into this as a matter of priority.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/21/2026 01:51AM
This incident has been resolved.
IDENTIFIED
3 days ago - at 07/21/2026 01:10AM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 days ago - at 07/21/2026 01:08AM
The businesses impacted are those where a leave category has been deleted but is still being referenced within a pay run (for example, where a leave request has been applied using that deleted leave category).
As a temporary workaround, restoring the deleted leave category will allow the pay run to load successfully.
INVESTIGATING
3 days ago - at 07/20/2026 11:48PM
We are aware of instances where employee data is not loading in the pay run and are looking into this as a matter of priority.
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