Outage in EmploymentHero
HR - Platform Outage
Resolved MajorIncident Report
Summary AI Generated
EmploymentHero experienced a major platform outage affecting secure.employmenthero.com that lasted 24.8 hours. The incident began with system performance issues that escalated to a complete system outage, preventing users from accessing the HR platform. Engineers implemented a fix and monitored the system before fully resolving the incident.
We are currently investigating and issue with system performance across our platform. Our Engineers are investigating.
Components affected
EmploymentHero secure.employmenthero.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 05/08/2026 09:33AM
This incident has been resolved.
Thank you for your patience.
MONITORING
11 days ago - at 05/07/2026 12:53PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 days ago - at 05/07/2026 10:41AM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 days ago - at 05/07/2026 10:33AM
We are now experiencing a system outage and our engineers are working to rectify ASAP.
IDENTIFIED
11 days ago - at 05/07/2026 08:56AM
Issue identified, engineers are applying a fix
INVESTIGATING
11 days ago - at 05/07/2026 08:48AM
We are currently investigating and issue with system performance across our platform. Our Engineers are investigating.
Latest EmploymentHero outages
Degraded Payroll Platform Performance - 19 days ago
Payroll - A small number of NZ Pay runs stuck/not loading - about 1 month ago
HR > Payroll sync impacting expenses. - about 1 month ago
HR - Error when accessing Asset Register - about 2 months ago
HR - Timesheet editing - erroring under certain scenarios. - 3 months ago
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