Outage in EmploymentHero
HeroClear Super Batch Creation - Service Disruption
Resolved MinorIncident Report
Summary AI Generated
EmploymentHero's HeroClear service experienced a 3.3-hour disruption to superannuation batch creation following a transition to the new Superstream data format, where some super funds were not yet ready to accept the updated contribution format. Maintenance mode was enabled to pause batch creation while an urgent fix was implemented. The incident was resolved approximately 3.3 hours after it began.
We are currently experiencing an issue affecting superannuation batch creation through HeroClear. Following the transition to the new Superstream data format today, some super funds are not yet ready to accept the updated contribution format. We have enabled maintenance mode to pause HeroClear batch creation while we implement an urgent fix.
We will provide updates as the situation progresses.
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 07/01/2026 03:57AM
This incident has been resolved.
INVESTIGATING
23 days ago - at 07/01/2026 12:40AM
We are currently experiencing an issue affecting superannuation batch creation through HeroClear. Following the transition to the new Superstream data format today, some super funds are not yet ready to accept the updated contribution format. We have enabled maintenance mode to pause HeroClear batch creation while we implement an urgent fix.
We will provide updates as the situation progresses.
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