Outage in EmploymentHero
Service disruption on onboarding step - Banking details (Australia HR and Payroll customers).
Resolved MajorIncident Report
Summary AI Generated
**Employment Hero experienced a 19-hour disruption affecting onboarding workflows, specifically the banking details step, for a subset of Australian HR and Payroll customers on secure.employmenthero.com.** The root cause was identified, and a temporary workaround was made available involving toggling off the "Synchronise with Payroll" setting in the employee file to allow bank detail completion. The incident was fully resolved on July 2, 2026.
We are currently experiencing an issue affecting the onboarding workflows on Employment Hero. Initial findings show that it is limited to some organisations only. We have teams investigating the issue.
We will provide updates as the situation progresses.
Components affected
EmploymentHero secure.employmenthero.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 07/02/2026 12:07AM
This incident has been resolved.
IDENTIFIED
23 days ago - at 07/01/2026 06:20AM
The team has found the cause of the issue and the developers are working on a update.
In the meantime, if you encounter this issue, follow the steps below to resolve it temporarily.
1. Go into the employee file
2. Go to Pay & Compensation
3. Go to Pay Run details
4. Turn off "Synchronise with Payroll"
5. After the employee has completed their bank details, you can re-enable the sync with payroll.
INVESTIGATING
23 days ago - at 07/01/2026 05:04AM
We are currently experiencing an issue affecting the onboarding workflows on Employment Hero. Initial findings show that it is limited to some organisations only. We have teams investigating the issue.
We will provide updates as the situation progresses.
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