Outage in EmploymentHero
Degraded Payroll Platform Performance
Resolved MinorIncident Report
Summary AI Generated
EmploymentHero's payroll platform experienced significant performance degradation for 45.7 hours, causing users to encounter slow response times and general service issues. The technical team identified multiple contributing factors and implemented fixes to address the root causes. The incident was fully resolved after monitoring confirmed the fixes restored normal platform performance.
We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 05/01/2026 04:25AM
This incident has been resolved.
MONITORING
17 days ago - at 05/01/2026 04:16AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
17 days ago - at 05/01/2026 02:24AM
We have implemented a fix for one identified issue and are seeing initial signs of recovery. Our team continues to investigate and address additional contributing factors to ensure full stability.
IDENTIFIED
18 days ago - at 04/30/2026 03:54AM
We have found some likely causes and are working to address these as soon as possible.
INVESTIGATING
18 days ago - at 04/30/2026 02:31AM
We are continuing to investigate this issue.
INVESTIGATING
18 days ago - at 04/29/2026 09:52PM
We are continuing to investigate this issue.
INVESTIGATING
18 days ago - at 04/29/2026 09:39PM
We are continuing to investigate this issue.
INVESTIGATING
19 days ago - at 04/29/2026 07:55AM
We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
IDENTIFIED
19 days ago - at 04/29/2026 06:47AM
We are aware of slow performance across the payroll platform. Users may experience significant slowness or general service degradation. Our technical team is investigating, and we will provide updates as they become available.
Latest EmploymentHero outages
HR - Platform Outage - 11 days ago
Payroll - A small number of NZ Pay runs stuck/not loading - about 1 month ago
HR > Payroll sync impacting expenses. - about 1 month ago
HR - Error when accessing Asset Register - about 2 months ago
HR - Timesheet editing - erroring under certain scenarios. - 3 months ago
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