Outage in Ensighten

Bootstrap: Regional DNS Response Degradation

Resolved Minor

November 03, 2020 - Started about 5 years ago - Lasted over 1 year
Official incident page

Incident Report

Our DNS provider suffered degraded responses when delivering the Ensighten bootstrap to the APAC Region. This degradation only impacted bootstraps served by the nexus subdomain and does not apply to users of first-party TDN. The issue has been resolved and we are currently working with our provider to better understand the root cause. If you experience any further issues or require additional information please reach out to your Ensighten Customer Success Manager for assistance. Potentially affected: Tag Delivery Network (TDN) ServerComponent

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Latest Updates ( sorted recent to last )

RESOLVED about 5 years ago - at 11/03/2020 02:59PM

Our DNS provider suffered degraded responses when delivering the Ensighten bootstrap to the APAC Region. This degradation only impacted bootstraps served by the nexus subdomain and does not apply to users of first-party TDN. The issue has been resolved and we are currently working with our provider to better understand the root cause. If you experience any further issues or require additional information please reach out to your Ensighten Customer Success Manager for assistance.

Potentially affected:

Tag Delivery Network (TDN)

ServerComponent

Latest Ensighten outages

Ensighten Service: DNS Response Degradation - over 4 years ago

Slow or Hanging Tag Commits & Publishes : 2-4-21 - almost 5 years ago

TDN Issue - about 6 years ago

Edge Issue - about 6 years ago

Intermittent Bootstrap Issues - over 6 years ago

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