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Outage in Evolve IP

Anywhere portal CDRs issue

Resolved Minor
December 17, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

Please be aware that we’ve identified an issue where CDRs in the Anywhere portal are not currently populating. We are investigating as a priority and will provide an update as soon as more information is available
Components affected
Evolve IP Anywhere Portal

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/18/2025 03:59PM

This incident has been resolved.

MONITORING about 2 months ago - at 12/18/2025 12:56PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 12/17/2025 03:59PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 12/17/2025 03:58PM

We’ve confirmed the root cause and are deploying a fix. Service should be restored overnight.

INVESTIGATING about 2 months ago - at 12/17/2025 03:35PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 12/17/2025 03:34PM

Please be aware that we’ve identified an issue where CDRs in the Anywhere portal are not currently populating. We are investigating as a priority and will provide an update as soon as more information is available

Latest Evolve IP outages

Upstream EU carrier degraded - about 1 month ago
TalkDesk Incident - 3 months ago
ACC Unavailable - 3 months ago
Voice2Teams Portal Unavailable - 4 months ago
ACC Unavailable - 4 months ago

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