ExamSoft Outage History

ExamSoft experienced higher than usual support wait times due to issues with NYLE exam registrations and payment processing problems that lasted 174 hours. The incident affected the Support queues and Legacy Portal, with users unable to complete payments for applicant registrations. The issue was resolved by implementing a PayPal checkout workaround for payments, and call volumes eventually returned to normal levels.

ExamSoft experienced a 147.7-hour outage where Examplify monitored exams could not be reviewed by either AI or human reviewers, affecting both Legacy and Enterprise portals as well as Examplify services. The service was restored on March 19th with new monitored exams processing normally, while previously submitted videos that were safely stored during the outage were reprocessed. The incident was fully resolved on March 25th after all backlogged videos were successfully reprocessed.

ExamSoft's Australian phone line (03-8594-1209) experienced intermittent issues that prevented users from reaching support services. The incident affected the Support component and lasted approximately 284 hours. The issue was resolved, and during the outage users were directed to alternative support channels including a different phone number, online chat, and email support.