Outage in Exclaimer
Duplicate Payment Issue
Resolved MinorIncident Report
Exclaimer is aware of an error that has resulted in duplicate payments being taken from some customers this month.
We are in the process of refunding all duplicate payments; these should be returned within seven(7) business days.
We apologise for any inconvenience that may have occurred. More information will be provided directly to impacted customers.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/20/2026 03:56PM
Our finance team has contacted customers who were impacted, and refunds have been arranged directly.
IDENTIFIED
4 months ago - at 12/19/2025 09:26AM
We have now contacted the impacted customers directly to confirm that the refund for the duplicate transaction is underway and to provide more information on the issue.
IDENTIFIED
4 months ago - at 12/18/2025 10:27AM
Exclaimer is aware of an error that has resulted in duplicate payments being taken from some customers this month.
We are in the process of refunding all duplicate payments; these should be returned within seven(7) business days.
We apologise for any inconvenience that may have occurred. More information will be provided directly to impacted customers.
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