US Region - Database Instability

Update - 26 Jul 2026, 16:25 BST

All services have been fully restored. Database storage and replication are healthy. Data synchronisation (SCIM, HRIS) has resumed normally.

No customer data was lost. We apologise for any inconvenience caused.

Update - 26 Jul 2026, 10:15 BST

Database recovery has completed overnight ahead of schedule. Storage has returned to normal levels and replication is fully caught up.

We are currently in the process of re-enabling paused services. We will update the affected components to Operational once services have been fully restored.

Email delivery and signature application continue to operate normally.

The issue has been identified and a fix is being implemented.

Email delivery and signature application are not affected and continue to operate normally. No customer data has been lost.

Following the previous incident in US on July 23rd one of the database replicas did not recover normally after the outage was resolved, and because of this storage was quickly used up on the primary database server.

Recovery is in progress and replication is catching up slowly, we expect this to happen over the course of Sunday.

The impacts noted still apply as we have temporarily paused data synchronisation attempts (including SCIM and HRIS) in order to complete recovery.

We will provide the next update within 12 hours.

We are continuing to investigate this issue.

We are currently investigating recurring instability affecting our US region Postgres database infrastructure. This is caused by an underlying Azure infrastructure issue (Tracking ID: SRV7-K0G).

Some US customers may experience intermittent issues with Active Directory sync and the admin user interface during this window. We are working with Microsoft Azure to resolve this as quickly as possible.

We will provide updates every 30 minutes.

Started: 25 Jul 2026, 22:20 BST