Outage in Fidel

Update Card Metadata issue

Resolved Minor
September 08, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Need to monitor Fidel outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Fidel, and never miss an outage again.
Start Free Trial

Outage Details

We are currently facing an issue with our Update Card Metadata endpoint. Our Engineering Team is aware of the issue and is currently working to restore service back to normal.
Components affected
Fidel API
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/08/2023 04:51PM

We deployed a bug fix for the metadata update of the IDs. That bug fix introduced an issue in the endpoint that caused some calls to fail. We rolled back the fix. The Update Card Metadata endpoint is once again operational.

INVESTIGATING over 1 year ago - at 09/08/2023 02:50PM

We are currently facing an issue with our Update Card Metadata endpoint. Our Engineering Team is aware of the issue and is currently working to restore service back to normal.

Latest Fidel outages

Mastercard Card Enrolment Failures - about 2 months ago
Amex Auth Transactions Delay - about 2 months ago
Visa authorizations delay - 4 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime