Outage in Fidel
American Express Degraded API Communication
Resolved Minor
August 09, 2024 - Started about 1 year ago
- Lasted 3 days
Incident Report
Fidel API is experiencing an issue with American Express (Amex) API Communications. This has resulted in errors for Amex cardholders attempting to enroll their cards and in delays in Merchant Onboarding on Amex.
Impact:
- Cardholders unable to enroll Amex Cards
- Delay on Merchant Onboarding (on Amex)
Details:
- Initial investigations indicate that a misconfiguration between Amex and Fidel systems might be the root cause
Actions Taken:
- Technical team is currently working together with Amex to fully fix the root cause of this incident
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