Outage in Fidel

Amex Auth Transactions Delay

Resolved Minor
October 29, 2024 - Started about 1 year ago - Lasted 2 days

Incident Report

Amex is encountering delivery delays for Authorization Transactions which in turn impacts Fidel's ability to provide timely authorization updates to our customers.

We are actively working with Amex to expedite the resolution of this issue and minimize disruption. We appreciate your patience and understanding, and we’ll continue to provide updates as they become available.

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