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Outage in Files.com

Intermittent Connectivity Issues in Frankfurt Data Center

Resolved Minor
August 26, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have been actively investigating an intermittent connectivity issue in our Frankfurt data center. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.
Components affected
Files.com Web Interface Files.com FTP/FTPS Files.com SFTP Files.com WebDAV Files.com RestAPI Files.com Webhook API

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Latest Updates ( sorted recent to last )
INVESTIGATING over 3 years ago - at 08/26/2022 02:00PM

We've added capacity and enhanced monitoring around the impacted systems. We will continue to actively monitor the situation to confirm resolution. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your patience.

INVESTIGATING over 3 years ago - at 08/26/2022 12:48PM

We have been actively investigating an intermittent connectivity issue in our Frankfurt data center. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Latest Files.com outages

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FTP and SFTP Services Only: Degraded Transfer Performance in the USA Region - over 1 year ago

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