Failures loading the Files.com Editor

We have resolved an incident causing failures to load the Files.com Editor in our web interface.

This incident was resolved at 19:45 UTC on January 20th.

Office documents can once again be previewed and edited in the built-in Files.com Editor.

We apologize for the inconvenience that this incident caused. We will perform a full postmortem on this incident and publish the report here when it is available.

We are investigating an incident causing failures to load the Files.com Editor in our web interface.

This incident only impacts the built-in Files.com Editor for previewing and editing Office documents. This incident does not impact the previewing of images, PDFs, or plaintext files, and this incident does not impact customers using the Microsoft Office editor.

Customers who need to urgently view or edit Office documents can still download those documents locally.

We will post updates to this incident as we have them.