Outage in Files.com

FTP and SFTP services only: Elevated error rates

Resolved Minor
February 18, 2025 - Started about 2 months ago - Lasted 15 minutes
Official incident page

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Outage Details

FTP and SFTP only: We are investigating elevated error rates on the FTP and SFTP services on Files.com in all regions. This incident does not impact other network services such as API, WebDAV, AS2, and others.
Components affected
Files.com SFTP Files.com FTP/FTPS
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/18/2025 07:52PM

We have resolved an incident which caused elevated error rates on the SFTP and FTP services on Files.com in all regions.

This incident began at 19:27 UTC, and was resolved at 19:49 UTC.

This incident did not impact other network services such as API, WebDAV, AS2, and others.

We will post an incident report, including a full postmortem, as soon as one is available.

INVESTIGATING about 2 months ago - at 02/18/2025 07:39PM

FTP and SFTP only: We are investigating elevated error rates on the FTP and SFTP services on Files.com in all regions.

This incident does not impact other network services such as API, WebDAV, AS2, and others.

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