Outage in Files.com

FTP and SFTP services only: Elevated error rates

Resolved Minor

February 18, 2025 - Started 11 months ago - Lasted 15 minutes
Official incident page

Incident Report

FTP and SFTP only: We are investigating elevated error rates on the FTP and SFTP services on Files.com in all regions. This incident does not impact other network services such as API, WebDAV, AS2, and others.

Components affected

Files.com FTP/FTPS Files.com SFTP

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 02/18/2025 07:52PM

We have resolved an incident which caused elevated error rates on the SFTP and FTP services on Files.com in all regions.

This incident began at 19:27 UTC, and was resolved at 19:49 UTC.

This incident did not impact other network services such as API, WebDAV, AS2, and others.

We will post an incident report, including a full postmortem, as soon as one is available.

INVESTIGATING 11 months ago - at 02/18/2025 07:39PM

FTP and SFTP only: We are investigating elevated error rates on the FTP and SFTP services on Files.com in all regions.

This incident does not impact other network services such as API, WebDAV, AS2, and others.

Latest Files.com outages

Google Safe Browsing is falsely reporting the Files.com login page as a "Dangerous Site" if it is navigated to directly - 6 months ago

Inability to login: Unencrypted FTP connections only - 6 months ago

FTP and SFTP Services Only: Degraded Transfer Performance in the USA Region - 12 months ago

London Region Only: Elevated Error Rates and/or Performance Degradation To Network Services - about 1 year ago

Singapore Region Only: FTP Service Outage - about 1 year ago

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