Outage in Files.com

Inability to login: Unencrypted FTP connections only

Resolved Major
July 24, 2025 - Started 3 months ago - Lasted 7 minutes
Official incident page

Incident Report

We are aware of an issue preventing certain logins to the FTP services in all regions. This incident only impacts unencrypted FTP connections to the Files.com platform. Encrypted FTPS connections are not affected at all by this incident. Unencrypted FTP is not supported by default on the Files.com platform. This incident only affects customers who have enabled unencrypted FTP on their sites. We are currently working to resolve this incident and we will post an update here when more information is available.
Components affected
Files.com FTP/FTPS

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/24/2025 05:45PM

We have resolved an issue that prevented certain unencrypted logins to FTP services in all regions.

This incident only impacted unencrypted FTP connections to the Files.com platform.

Unencrypted FTP is not supported by default on the Files.com platform, so this incident caused issues for only a small number of customers.

Encrypted FTPS connections were not affected at all by this incident.

This incident occurred between the times of 12:47 PM Eastern and 1:39 PM Eastern.

IDENTIFIED 3 months ago - at 07/24/2025 05:38PM

We are aware of an issue preventing certain logins to the FTP services in all regions.

This incident only impacts unencrypted FTP connections to the Files.com platform. Encrypted FTPS connections are not affected at all by this incident.

Unencrypted FTP is not supported by default on the Files.com platform. This incident only affects customers who have enabled unencrypted FTP on their sites.

We are currently working to resolve this incident and we will post an update here when more information is available.

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