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Outage in Files.com

Intermittent Connection Issues

Resolved Major
November 01, 2022 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating intermittent connection issues to the Files.com platform. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.
Components affected
Files.com Web Interface Files.com FTP/FTPS Files.com SFTP Files.com WebDAV Files.com RestAPI Files.com Webhook API

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Latest Updates ( sorted recent to last )
INVESTIGATING about 3 years ago - at 11/01/2022 06:17PM

We are continuing to investigate this issue. We will post an update as soon as the issue has been identified and a fix is being implemented. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience.

INVESTIGATING about 3 years ago - at 11/01/2022 05:33PM

We are actively investigating intermittent connection issues to the Files.com platform. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Latest Files.com outages

Google Safe Browsing is falsely reporting the Files.com login page as a "Dangerous Site" if it is navigated to directly - 6 months ago
Inability to login: Unencrypted FTP connections only - 6 months ago
FTP and SFTP services only: Elevated error rates - 11 months ago
FTP and SFTP Services Only: Degraded Transfer Performance in the USA Region - 12 months ago
London Region Only: Elevated Error Rates and/or Performance Degradation To Network Services - about 1 year ago

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