Outage in Files.com

Connectivity Issues to Files.com

Resolved Minor
November 28, 2022 - Started almost 3 years ago - Lasted 10 minutes
Official incident page

Incident Report

We are actively investigating connectivity issues to the Files.com platform. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.
Components affected
Files.com FTP/FTPS Files.com Web Interface Files.com SFTP Files.com RestAPI

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/28/2022 08:33PM

All services have been restored and are operating normally. As of 12:32 p.m., a fix has been implemented and we will continue to monitor the results. We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

INVESTIGATING almost 3 years ago - at 11/28/2022 08:28PM

We are actively investigating connectivity issues to the Files.com platform. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Latest Files.com outages

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FTP and SFTP services only: Elevated error rates - 9 months ago
FTP and SFTP Services Only: Degraded Transfer Performance in the USA Region - 9 months ago
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