Delays To Batch and Scheduled Operations

All services have been restored and are operating normally.

We have resolved a situation causing delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations.

Operations were delayed beginning at 2:00 p.m. PDT and ending at 2:08 p.m. PDT as well as 2:11 p.m. PDT and 2:15 PDT. All operations did successfully complete despite delays.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

We are investigating reports of delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations.

This situation should not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.