Outage in Files.com
Performance Degradation and/or High Error Rates
Resolved MajorIncident Report
We are investigating a performance degradation and/or elevated error rates.
We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.
Components affected
Files.com RestAPITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 04/12/2023 06:41PM
All services have been restored and are operating normally.
We have resolved a performance degradation on Files.com which affected certain API calls as well as uploads to Remote Server Mounts. This incident occurred between the times of 10:29 PST to 11:33 PST.
We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.
INVESTIGATING
about 3 years ago - at 04/12/2023 05:59PM
We are investigating a performance degradation and/or elevated error rates.
We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.
Latest Files.com outages
Failures loading the Files.com Editor - 4 months ago
Google Safe Browsing is falsely reporting the Files.com login page as a "Dangerous Site" if it is navigated to directly - 9 months ago
Inability to login: Unencrypted FTP connections only - 10 months ago
FTP and SFTP services only: Elevated error rates - about 1 year ago
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