Outage in Files.com

Performance Degradation and/or High Error Rates

Resolved Major
April 12, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating a performance degradation and/or elevated error rates. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.
Components affected
Files.com RestAPI

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/12/2023 06:41PM

All services have been restored and are operating normally.

We have resolved a performance degradation on Files.com which affected certain API calls as well as uploads to Remote Server Mounts. This incident occurred between the times of 10:29 PST to 11:33 PST.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

INVESTIGATING over 2 years ago - at 04/12/2023 05:59PM

We are investigating a performance degradation and/or elevated error rates.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

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