Outage in Files.com

Delays To Batch and Scheduled Operations

Resolved Major

April 19, 2023 - Started about 3 years ago - Lasted 42 minutes
Official incident page

Incident Report

We are investigating reports of delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations. This situation should not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.

Components affected

Files.com Webhook API

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 04/19/2023 02:53PM

This incident has been resolved.

INVESTIGATING about 3 years ago - at 04/19/2023 02:22PM

We are investigating reports of delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations.

This situation should not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.

Latest Files.com outages

Failures loading the Files.com Editor - 3 months ago

Google Safe Browsing is falsely reporting the Files.com login page as a "Dangerous Site" if it is navigated to directly - 9 months ago

Inability to login: Unencrypted FTP connections only - 9 months ago

FTP and SFTP services only: Elevated error rates - about 1 year ago

FTP and SFTP Services Only: Degraded Transfer Performance in the USA Region - about 1 year ago

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